Shipping & Delivery
Shipping Coverage
We currently ship within the United States only. International shipping is not available at this time. Please ensure your delivery address is accurate and within our service area before placing your order.
Processing Time
All orders are processed within 1 business day (Monday–Friday, excluding holidays). Orders placed after 2 PM EST will be processed the next business day.
Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking link.
Estimated Shipping Times
Estimated delivery times within the U.S. range from 5–10 business days depending on your region and courier network.
| Region | Estimated Delivery | Notes |
|---|---|---|
| West Coast (CA, NV, OR, WA) | 5–7 business days | Fastest delivery zone. |
| Midwest (IL, OH, MI, WI, MN) | 6–8 business days | Typical standard shipping window. |
| South (TX, FL, GA, NC, TN) | 6–9 business days | May vary slightly during high volume seasons. |
| East Coast (NY, NJ, MA, PA, VA) | 7–10 business days | Allow additional time for urban congestion or remote zones. |
Note: Delivery times are estimates and may vary during holidays, peak seasons, or due to carrier delays.
Shipping Rates
We offer standard shipping on all U.S. orders. Expedited shipping options may be introduced in the future. Shipping rates are calculated at checkout (where applicable).
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear. You can also visit our Order Tracking page for real-time updates.
Delivery Issues
We are not responsible for delays caused by carriers, weather conditions, or incorrect shipping information entered at checkout. Please double-check all details before submitting your order.
Lost or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at info@soivelle.com. Our support team will investigate and help resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipment, delivery time, or tracking status, reach out to our support team:
Email: info@soivelle.com
Mail: Soivelle – P.O. Box 897, Queen Street, Haymarket, Sydney, NSW 2144, Australia