Privacy Policy

SECTION 1 – INFORMATION WE COLLECT

When you make a purchase from our store, we collect the personal information you provide—such as your name, billing address, shipping address, and email address—to process your order and deliver your products.

When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser, device type, and operating system.

Email marketing (if applicable): With your consent, we may send you emails about our store, new collections, exclusive offers, and other updates.

SECTION 2 – CONSENT

How do we obtain your consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or return a purchase, you imply consent for us to collect and use it for that specific purpose. If we request your information for marketing or another purpose, we will either ask you directly for your explicit consent or provide an option to decline.

How can you withdraw consent?
You may withdraw your consent for us to contact you or use your information at any time by emailing info@soivelle.com or mailing us at:

Soivelle
[Re: Privacy Compliance Officer]
P.O. Box 897, Queen Street, Haymarket, Sydney, NSW 2144, Australia

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services to you. Your data is stored securely through Shopify’s data storage, databases, and the general Shopify application, protected by a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and stored only as long as necessary to complete your purchase. After the transaction is complete, your purchase information is deleted. All direct payment gateways adhere to PCI-DSS standards for secure handling of payment data.

For more information, please review Shopify’s Terms of Service and Privacy Policy.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide (e.g., payment processing, shipping, analytics).

However, certain third-party service providers have their own privacy policies. We recommend you read those policies so you can understand how your personal information will be handled by these providers. If a provider operates in a different jurisdiction than you or us, your information may become subject to that jurisdiction’s laws. For example, if you are in Australia and your transaction is processed in the United States, your information may be subject to U.S. laws.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy no longer applies.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, alteration, or destruction.

If you provide your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

We use cookies to enhance your browsing experience and help us understand how visitors interact with our website. Below are examples of cookies we use:

  • _session_id: Stores session information (referrer, landing page, etc.).
  • _shopify_visit: Used for internal analytics to track visits (persists for 30 minutes from last visit).
  • _shopify_uniq: Counts visits by a single customer (expires at midnight relative to the visitor).
  • cart: Stores information about the contents of your cart (persistent for 2 weeks).
  • _secure_session_id: Maintains secure login session.
  • storefront_digest: Determines visitor access for password-protected stores.

You can disable cookies through your browser settings; however, doing so may limit site functionality.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting on our website. If we make material changes, we will update the “Effective Date” above and notify you where appropriate.

If Soivelle is acquired or merged with another company, your information may be transferred to the new owner to ensure continuity of service.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact our Privacy Compliance Officer:

Email: info@soivelle.com
Mail: Soivelle – [Re: Privacy Compliance Officer], P.O. Box 897, Queen Street, Haymarket, Sydney, NSW 2144, Australia